Classic Upgrade Rewards

If you're travelling with family, your upgrade request will include all passengers in your booking who are eligible family members. If your booking includes passengers other than eligible family members, you will need to contact Qantas to split the booking and then you will be able to request an upgrade.

If you are not travelling but want to use your points to request an upgrade for an eligible family member, the upgrade will be awarded according to the eligible family member's priority, not the status of the Qantas Frequent Flyer whose points are being used. An exception is made when Platinum One members (who aren’t travelling) redeem points for an upgrade on behalf of eligible family members. In this case the eligible family members will enjoy a higher priority.

How do I request an upgrade for an eligible family member who is not travelling with me?

• Log in to your Qantas Frequent Flyer account at qantas.com 
  
• Select  'Upgrade a family member’
• Enter their Booking reference and Last name and follow the steps

Platinum One, Platinum, Gold, Qantas Club and Points Club Plus members with a paid and confirmed ticket, once checked-in, can request a Domestic On Departure Upgrade Reward via the Qantas App. If the ability to request a Domestic On Departure Upgrade is unavailable in the app, there are no seats available for a last-minute upgrade.

You may request a Domestic On Departure Upgrade from three hours before scheduled departure until boarding commences on Qantas operated services with a QF flight number on your ticket (excluding QF1-299 and, effective 27 March 2022, QF350-389) For full details on domestic On Departure Upgrade Rewards, see the terms and conditions.

Upgrade requests for eligible family members who are not on the same booking, and/or requests for unaccompanied minors (children under 12), and passengers who require mobility assistance will need to be made at Australian domestic Qantas Club lounges or domestic Business lounges. 

Qantas may occasionally have to restrict this facility on some routes or under special circumstances (for example, where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel).

Upgrades may become available at the last minute due to cancellations, no-shows or missed connections. To increase your chances of an upgrade your request will be further considered at the airport. When eligible simply select 'Register me for an upgrade at the airport' when you register for a Classic Upgrade Reward.

Before opting-in to be eligible for an upgrade up to the gate, please note:

• For upgrades at the airport, if you're travelling continuously on a flight that stops in one or more ports (with the same flight number), you'll only be eligible for an upgrade on the last leg and only if that last leg has a flying time longer than three hours. Points will only be deducted for the portion of your flight that was upgraded.
• Only bookings containing one passenger will be eligible to register for an upgrade at the airport. 
• When requesting an upgrade to Business you must also select the option for a Premium Economy upgrade (when offered) to be considered for an upgrade at the airport.
• If your upgrade is confirmed at the airport, you may not be able to use some of the benefits that you receive with the upgrade such as your additional baggage allowance or lounge access, where available, if your upgrade is confirmed at the gate.
• An upgrade at the airport requires the same number of points as an upgrade prior to arrival at the airport regardless of whether or not you are able to use some of the benefits that you receive with the upgrade such as additional baggage allowance and lounge access, where available.
• If a request for an upgrade at the airport is successful, it can’t be refused. You will be required to travel in the upgrade cabin in the seat you have been allocated. This is because the upgrade may be awarded as your flight is due to depart and airport staff will not be able to re-seat you on the aircraft.

Family Transfers enable you to transfer a portion of your points to an eligible family member, who is also a Frequent Flyer member, in any 12-month period. You can transfer points online to an eligible family member online or you can call the Frequent Flyer Service Centre to transfer points (a Reward Assistance Fee applies for family transfers completed via a consultant). Minimum 5,000 to maximum 600,000 points per transfer. Family transfers do not keep your account active so your transferred points would ordinarily expire in accordance with the usual points expiry rules; 18 months after your last eligible points activity.

You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

Eligibility:
Classic Upgrade Rewards are available on Classic Flight Rewards in Economy and Premium Economy, Classic Plus Flight Rewards in Economy and Premium Economy, eligible paid and confirmed Qantas domestic and international flights with a Qantas (QF) flight number on your ticket, and from time to time on codeshare flights operated by another carrier that have a QF flight number on your ticket. Classic Upgrade Rewards are subject to capacity controls and availability is limited. Classic Upgrade Rewards are not available from all fare types. See tables for details. 

Cancellations:
You may cancel an unconfirmed request for a Classic Upgrade Reward without forfeiting your points at any time prior to the scheduled flight departure. Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure your Classic Upgrade Reward may be refunded subject to a 5,000 Qantas Points fee. If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Classic Upgrade Reward within 24 hours of the scheduled flight departure, you will forfeit the points used and a seat may no longer be available in your original booked class.

If you cancel or change your flight before your upgrade is confirmed, the Classic Upgrade Reward request will be cancelled, and a new request must be made.

SMS notifications:
SMS notification of a confirmed Classic Upgrade Reward is available only to Qantas Frequent Flyers who are travelling on the upgraded segment, and who have a valid mobile telephone number in their booking. Some members may not receive SMS notification due to operational reasons, but will be able to track the status of their upgrade request on qantas.com and in the Qantas App.

Domestic On Departure Upgrade Rewards at the airport:
On Departure Upgrade Rewards may be requested by members who have access to Qantas Club lounges (Platinum One, Platinum, Gold, Qantas Club and Points Club Plus members). On Departure Upgrade Rewards can be requested within the Qantas App for a one-cabin class upgrade from Economy Classic Flight Reward, Discount Economy, Economy or Flexible Economy to Business class on Qantas Australian domestic services (QF400 and above). The provision of On Departure Upgrade Rewards is subject to availability in the applicable booking class and airport operational requirements. Catering and Dietary Required Meals may not be available in the upgraded class. Qantas may occasionally have to restrict this facility without prior notice on some routes or under special circumstances (for example where there is an unexpected disruption to services resulting in heavy demands on Qantas Club personnel). Once confirmed and processed, any Qantas Points redeemed for an On Departure Upgrade Reward will not be re-credited or refunded, except where the points are incorrectly redeemed as a result of an error by Qantas.