devot:eeDevoted to ExpressionEngine

It is a very new and useful addon for managing returns while using E-commerce systems in EE. It is linked up with CartThrob and Store. You can see that there is no option in both the adons for managing returns. RMA provides the tags that you can use to build a form of return request for your customers. You will have a back-end panel where you as admin can see the status of all orders that are requested for return. This addon will be working for the entire order or on a particular item from any order.

Here is the feature list of the addon -
1. In order history where a logged in user views all his orders, they will be able to
      request any order for returned (in some given timeframe after delivery).
2. They will fill in the form for order return - the system will take - order id, customer
      name, reason of Return, product detail, consignment no. (if applied), pickup address.
3. Under admin panel they will see the following settings -
a. Number of days for return (after delivery)
b. List of all return requests ( with date filter and sorting features)
c. Edit feature for any of the request
d. Manage status of the return package i.e. picked, received, settled, refunded etc. (these statuses can also be named)
e. Refunding of any returned order can be done from this panel
f. Partial refund can also be applied as the shipping charges or service charges can be deducted from that order - refundable amount, so admin will be able to enter the amount of refund while refunding any order to a user.
4. Email templates -
a. We will have different email triggers i.e. return request received, return request handled, return package received, refund sent
b. All these events will be called as per the order status
c. So if all these hooks would have emails associated with them, the emails will be sent.
5. Install Sample Template: - You can install templates from here and then you can find all the tags for implementing the addon.