Frequently Asked Questions

Can I exchange my tickets or get a refund if I can’t attend?

Adelaide Festival regrets that it is not possible to refund or exchange tickets.
Ticket exchanges for the same performance are permitted for Adelaide Festival Friends, subject to terms and conditions. Please contact BASS on 131 246 to discuss.

I’m having trouble logging into BASS or getting an error message while purchasing. What can I do?
Please contact BASS on 131246 or [email protected] at your earliest convenience, and they will be able to look into this for you.

What does General Admission (GA) mean?
General admission (GA) means that you are not allocated a specific reserved seat, and seating (if provided) is on a first come, first served basis. Please note that often times GA tickets may have a ticket number on them – this is an identifier and should not be mistaken for seat information.
For the opening concert Symphony for Our World in Elder Park – you may bring low beach chairs into GA.

Help! I’ve lost my ticket. Can you replace it?
If you have reserved seating tickets, please contact BASS on 131246 as soon as you are able where an operator will assist you.
Please note that General Admission tickets cannot be replaced.

How do I collect my tickets?
There are different options for distribution:
Mail – tickets will be posted to you at the address listed on your BASS account.
E-ticket (print at home) – you will have received a PDF with your BASS email confirmation and will be required to print your ticket and bring it with you to the event. Please ensure that the barcode is printed clearly to expedite entry. Note that not all events have e-tickets available.
Care of Box Office (COBO) – your tickets will be available to collect from the venue box office from one hour prior to the performance. Please note at some venues you will receive physical tickets, while other venues may use a door list.
Please ensure you have photo identification and any concession cards ready when you are collecting tickets.

PERFORMANCE

What time does my show start and finish?
The starting time of each show is on your ticket. Please note that latecomers will not be allowed in once the performance has started.
Where possible, Adelaide Festival has provided approximate finish times for events, and will update the website as more information comes to hand, so please keep checking back! Please note that all times are approximate and may be subject to change.

How long before the show should I get to the venue?
Usually the doors open an hour before the show. We recommend to check the relevant venue page for information about address, parking and contacts.